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His next move was the dining room. Equipped with a warm smile and a pleasant disposition, he endeared himself to the guests, while in the dining room he proved himself to be responsible, hardworking and showed good leadership qualities and was willing to go the extra mile to ensure that guest satisfaction remained at a high standard. PROMOTED He was soon promoted to the position of dining room supervisor within the food and beverage department. He has been on many training courses within the hospitality industry in addition to the regular classes and that he attends to take the CXC exams. Sherwin says that he enjoys working at Foote Prints because of the good rapport that he has with the managers. He feels at home with the managers and staff. "There is really a friendly working environment at Foote Prints. I enjoy my job very much," he says. As a good supervisor he stresses that he always tries to use the four F's for effective supervision ... Fair, Firm, Factual and Friendly. "A good ambassador for this hotel we value his tenure here," says Mrs. Ingrid Foote Daye the hotels' marketing manager. For Brown, he will continue to strive for excellence as he moves up the ladder. "Why settle for mediocrity when there is such a thing as excellence"! |
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