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| Achievements |
Half Moon's room attendants finish housekeeping course Half Moon hotel, in collaboration with the Granville HEART TRUST, recently graduated 17 persons sponsored by the resort who completed the HEART Trust/NTA NVQ (National Vocational Qualifications) level-one programme in housekeeping. This inaugural batch of participants underwent three months of training in the areas of communicating on the telephone, responding to guest-related complaints and requests and dealing with emergency situations, among others. certified self-checkers The graduates are now certified self-checkers, which will aid the resort's efforts to quickly turn around arriving rooms for their valued customers. Betty Ann Brown, Half Moon's training manager, said, "We believe wholeheartedly in the personal and professional development of our employees. Once we provide our employees with training opportunities, we continue to raise the bar of excellence in all that we do at Half Moon and in the wider community." Two additional groups of 18 candidates, drawn from the Royal Villas and the hotel, are expected to undergo training over the next six months, with the second batch starting in May. This year, the Half Moon training team will implement sessions that prepare staff to anticipate global trends and certify employees to meet these trends, through partnerships with Heart Trust/NTA Granville and the Tourism Product Development Company Limited. scholarships awarded Additionally, Half Moon has awarded 10 scholarships to its employees for work study certification programmes through the American Hotel and Motel Association and the Caribcert Programme. Arming employees with information and skills necessary to compete in a global environment forms the backdrop of the resort's training programme. |
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