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| Achievements |
Jamaica Inn named the Caribbean’s LEADING All-Suite Hotel 2020 Mickella Anderson FOR A third consecutive time, the timeless and stylish Jamaica Inn has been named the Caribbean’s Leading All Suite Hotel by the World Travel Awards. The Caribbean and North American Gala Ceremony was held recently at the Sandals Royal Bahamian Resort in a picturesque affair fitting for an industry of this nature. General Manager Kyle Mais says the win reiterates the standard that has been the hallmark of Jamaica Inn’s now 70-year existence. “We can’t say that it was an expected win, but we are very happy to be the recipient of this award,” he told Hospitality Jamaica. “Jamaica Inn is one of the leading luxury boutique hotels in the Caribbean and awards such as the World Travel Awards reiterate the same.” Each year, the awards recognise and celebrate excel- lence across all key sectors of the travel, tourism, and hospitality industry. The prizes are divided into a series of regional awards recognise individual and collective achievements within each geographic region. AN ICONIC PROPERTY To date, Jamaica Inn is one of the island’s last remaining iconic, luxury properties. According to Mais:“As an EP hotel, we encourage our visitors to explore as much as Jamaica has to offer and dive deep into our culture. We also have, quite notably, one of the most beautiful, natural swimmable beaches on the island, which is a huge bonus.” He said,“As a family owned independent hotel also, we extend value through personalised service, anticipating guests’ needs and truly making them feel at home.” Mais thanks Graham Cooke, leader of the World Travel Awards, for giving intimate boutique properties like Jamaica Inn the ability to be recognised on the global scale. He added, “It also wouldn’t be possible to win such an award without the hard work and dedication of our incredible team, and, by extension, the organi-sations we partner with who con-tribute goods and service, which are par excellence.” Looking on to the future, Mais says the maintenance of traditional flair and exceeding the needs of guests are paramount to the continued success of Jamaica Inn. This means that the property will remain relevant as they continue to be aware of the varied needs of the market such as ‘the emerging millennial travellers’. But even so, Mais says there is no need to change ‘just for the sake of changing’. He told Hospitality Jamaica, “In a world where everything changes quickly and competition between hotels gets tougher and tougher, you would expect it to be necessary for the hotel to constantly change as well. At the Inn, it is actually the opposite.” He used the hotel’s traditional brass room keys as an example explaining that“changing them to smart keys and smart locks would take away the most important thing: interaction with the guests. We still want to greet our guests, talk to them and make them want to come back.” “It has worked out pretty well,” he affirmed. “The hotel has a lot of returning guests coming back every year. Also, after taking a look at our guest reviews, you quickly notice one word repeating itself: authenticity. There is no other hotel like Jamaica Inn, that’s for sure.” Concluding, Mais made an impassioned plea for local hotels to take a serious look at their impact on the environment. “Jamaica Inn has embarked on a comprehensive plan not only to reduce our carbon footprint, but also to help champion the cause of creating a sustainable tourism industry which will benefit residents and visitors alike,” he said. OTHER NOTABLE JAMAICA INN ACCOLADES:
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