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Betty Ann Brown - Committed to the development of people

Camperdown High School old girl and director of human resources at the Hyatt Ziva, Betty Ann Brown, has had an extraordinary work life in both the education and hospitality sectors, steadfastly committing herself to the development of people.

Her working years began in the classroom, where she taught at Holy Childhood and St Hugh's high schools, before crossing over to tourism.

"I started in 1993 as a telephone operator for Jamaica Pegasus. Shortly thereafter, I moved to reservations and then I went back to tourism school," Brown said.

"I went to UWI and spent two years in Nassau in The Bahamas, then went on internship to Sandals St Lucia, where I got my immersion into the all-inclusive arena; became front office manager at Trelawny Beach Hotel, and also did PR," she explained.

But Brown did not stop there. She went into public service and worked in the Ministry of Labour in the Labour Law and Conciliation Unit and during that time, completed her masters degree in human resources management.

She also did a stint lecturing at the Sam Sharpe Teachers College in St James, and later assumed the task as Half Moon's training manager; then Ritz Carlton and Palmyra, before returning to Ritz for its opening as the Hyatt.

For Brown, her most memorable moment in tourism came at the Ritz, when one of the resort's landscapers was selected as the tourism industry's employee of the year.

"That was my proudest moment, that one who was so humble and from the line would have been given such an honour," she said. "The second was closing the Ritz Carlton without a 'peep' from any employee - having that seamless transition into the new organisation." 

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